1. Scope and Data Controller

This Privacy Policy describes how Smart Level Tool collects, uses, stores, shares, and protects information when you install or use the app, access related support channels, or interact with linked app-store listings.

• Smart Level Tool is operated by SofNerds as the primary data controller for app-level processing decisions.
• This policy applies to users, testers, support contacts, and reviewers interacting with the app or its connected workflows.
• This policy complements (and does not replace) platform-specific store disclosures and device-level privacy controls.

2. Information We Collect

Depending on your usage pattern and enabled features, Smart Level Tool may collect different categories of information.

1. Information you provide directly (e.g., support messages, feedback, profile details, and optional account fields).
2. Technical and diagnostic information (e.g., app version, device model, OS version, crash events, and error logs).
3. Usage and interaction information (e.g., feature usage, session behavior, engagement events, and performance telemetry).
4. Network and device metadata (e.g., IP address, locale, language, timezone, and connectivity context).
5. Content and preference data where app functionality requires it (e.g., saved settings or synced app state).

We do not intentionally collect information beyond what is reasonably necessary to provide, secure, and improve the service.

3. Why We Process Information

SofNerds processes data from Smart Level Tool only for clearly defined and legitimate purposes.

• To deliver app functionality and requested user-facing features.
• To authenticate sessions, prevent abuse, and protect platform integrity.
• To monitor reliability, fix defects, and improve performance over time.
• To handle customer support, moderation, and user communications.
• To satisfy legal, compliance, and incident-response obligations.

Where required by law, we rely on appropriate legal bases such as contract necessity, legitimate interests, consent, or legal obligation.

4. Data Sharing and Third-Party Processors

We may share limited information with trusted processors that help us operate the service, under contractual safeguards.

1. Infrastructure providers (hosting, storage, and service delivery).
2. Analytics or diagnostics providers (for performance and crash monitoring).
3. Security and abuse-prevention providers (for fraud defense and system hardening).
4. Professional advisors or authorities when required by law, regulation, or legal process.

We do not sell personal information and do not share personal information for unrelated third-party advertising.

5. Retention, International Transfers, and Security

We retain data only for as long as needed for service operation, legal obligations, and legitimate business continuity.

• Retention windows vary by data type, risk profile, and legal requirements.
• Where cross-border transfers occur, contractual and technical safeguards are applied.
• Security controls may include encrypted transport, access controls, monitoring, and least-privilege operational access.
• No system can be guaranteed as perfectly secure, but safeguards are continuously reviewed and improved.

6. Permissions and Children’s Privacy

Device permissions are requested only when a feature requires them, and users can usually manage permissions through OS settings.

• Potential permissions may include camera, microphone, files/storage, notifications, location, and related system capabilities.
• Permission denial may limit feature availability but should not block unrelated functionality.
• Smart Level Tool is not intended to knowingly collect prohibited child data where local law restricts such processing.

If you believe restricted child data was submitted, contact us so we can review and remove data where appropriate.

7. Your Privacy Rights and Requests

Depending on jurisdiction, users may have rights regarding access, correction, deletion, portability, objection, or consent withdrawal.

1. Submit a request through official SofNerds contact channels.
2. Provide enough detail for identity and request verification.
3. Allow reasonable response time based on legal timelines and request complexity.

We may deny or limit requests only where permitted by applicable law (for example, legal retention duties or security obligations).

8. Policy Updates and Contact

This policy may change as the app evolves, laws change, or security/compliance requirements are updated.

• Material changes are reflected through updated dates and published policy revisions.
• Continued use of the app after updates may constitute acceptance where legally allowed.
• For privacy questions, rights requests, or concerns, contact SofNerds through official support and website channels.